Automation Entrance Systems

Installers Federation

Will the Federation take sides?

AESIF have a new website. This page now exists at http://www.aesif.org.uk/viewpage.aspx?page=mediation.

To go straight to the AESIF home page, click here

. A Conciliation Service exists for the benefit of both the member and the customer. There fore, the Federation will remain impartial at all times, and where appropriate, uses the services of an independent expert. Its only concern is to establish the facts and facilitate in bring about a settlement.

The Federation's conciliation service is entirely free. It offers a professional approach by the Federation, its role in bringing the two parties together and in suggesting possible solutions to help achieve an agreed settlement
Should an agreed solution not be possible the Federation can arrange for an independent outside arbitrator to provide a lasting and binding solution. To protect the arbitrator's impartiality, the member and the complainant share all costs.
All members undertake to abide by the Federation's Objectives and Codes of Practice, and the Federation's Committee of Management has no hesitation in expelling a member who is shown to have failed to meet the standard required by the Federation.