Disputes - we can help
A Conciliation Service exists
for the benefit of both the member
and the customer. The Federation
will remain impartial at all times,
and where appropriate, will use the
services of an independent expert.
Its only concern is to establish
the facts and facilitate in bringing
about a settlement.
The Federation's conciliation service
is entirely free. It offers a professional
approach by the Federation, its
role in bringing the two parties
together and in suggesting possible
solutions to help achieve an agreed
settlement.
Should an agreed solution not be
possible the Federation can arrange
for an independent outside arbitrator
to provide a lasting and binding
solution. To protect the arbitrator's
impartiality, the member and the
complainant share all costs.
All members undertake to abide
by the Federation's Objectives and
Codes of Practice, and the Federation's
Committee of Management has no hesitation
in expelling a member who is shown
to have failed to meet the standard
required by the Federation.
We also have experience in providing
an Escrow Service for funds transfer
in completion of work where confidence
has been damaged between the contracting
parties of customer and contractor.
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